Managed IT Services
Managed IT Services
As a Managed IT Services Provider, we give you the freedom to focus on what you do best — running your business or focusing on your core function/ mandate. The IT Department is your most valuable asset, but it also requires enormous amounts of time, money, and manpower to manage effectively.
Expertise, Tools and Support
IT Support @ Home Services
IT SME Support Services
Network & Workstation Service Management
IT_Support@Home
Our Team endeavors to work around your schedule to help you or your employees get IT support services where and when you (they) need it. We have a diversity of expertise in latest Macs and PCs technology, software and security.
Flexible Payment Options
NB: our site is secured and collected data are not stored.
Availability
IT_Support@Home services is currently offered within Nairobi Metropolitan Area. Other areas outside Nairobi Metropolitan will be considered on case-by-case basis. Our offer includes;
*Day or evening, 24/7 support
*Support for all devices and brands
*Simple hourly billing
*Weekend & Holidays inclusive
*You may cancel your appointment within 24 hours without any penalty Our Staff observe Ministry of Health guidelines on management of COVID-19 pandemic.
IT_SME Support Services
IT_SME Support Services package targets SMEs operating between 1-9 users. The package include;
web-hosting and email service
IT support 24/7
Personal one-on-one help
Customized billing services
Corporate IT Services
For organizations that assign a single employee the added responsibility of resolving all of the varying computer issues for their entire staff or that asks a staff member to perform double-duty by acting as the part-time IT technician, now can choose to outsource these challenges to a professional provider of Managed NWSM Services. Whether the organization uses PCs, MACs, or a combination of operating systems, we can provide on-site and remote support to an entire network of centrally managed computers for a fraction of the cost of a full-time employee, and in much less time. With Managed NWSM Services by a reliable provider, organizations benefit from a process that often takes place either on-site or remotely.
Without it, individual computers run more slowly, employee productivity decreases, and systems eventually crash. Be proactive. Ask about our variety of Managed NWSM Services packages today!
Maruway Networks Managed NWSM Services can:
- Help set up email accounts for new employees.
- Install or update all forms of anti-virus protection software.
- Perform operating systems updates remotely.
- Schedule your computer maintenance before or after business hours to avoid disruptions in employee work flow.
- Gain control and predictability over your IT budgetary issues through competitive pricing plans on a monthly basis
- Reconfigure individual computers with new or revised IP addresses.
- Deliver and install new software or software updates throughout the office simultaneously.
- Take advantage of a support team that is available 7 days a week, 24 hours per day. Have access toa team of specialists for on-site technical support and problem solving when needed.
- Benefit from a system-wide evaluation by an IT expert to ensure that your company receives the most value from your existing IT infrastructure.
Integrating multiple IT systems that cater to different functions, and departments is a complex task for an organization. There is a need for an enterprise-wide solution that addresses reduced time-to-market, regu- latory compliances, improved revenue margins, improved customer experience, reduced customer churn, minimized revenue leakage, improved operational efficiency and achieve IT scalability, reliability and robustness.
As non-voice communication channels are increasingly getting popular with customers, enterprises need to ensure robust integration of touch-points like social media, email, chat, and text messaging with their existing contact center platforms. While most enterprises use IVR systems to offer self-service options to customers, complex menu navigation and long prompts often result in an unpleasant experience.
In addition, inadequate follow-ups, multiple call transfers, and long hold times increase the turnaround time (TAT) for customer requests, thereby affecting the efficiency of service operations. Moreover, maintaining legacy contact center platforms is particularly challenging due to the additional effort and significant costs involved. Our advanced contact center analytics derived on six common approaches — Speech, Text, Predictive, Self-Service, Desktop and Cross- Channel helps enterprises to optimize end-to-end customer experience.
